Chnafi ("we", "us") operates chnafi.com and the services described on it. This page explains what information we collect, why, and how you can ask us about it. It applies to this website; if you're a Chnafi CRM client, a separate agreement covers how we handle your business's data there.
What we collect
When you fill out the contact form, we collect your name, email address, phone number if you give one, the service you're asking about, and your message. That's stored in our database and emailed to our team so someone can respond.
We also use Google Analytics to understand how visitors use the site: pages viewed, general location at a country or city level, device type, and how you arrived here. Google Analytics sets cookies to do this. We don't use that data to identify you personally, and we don't sell it.
The site also sets one functional cookie, NEXT_LOCALE, to remember which language you're reading in. It doesn't track you across other sites.
How we use it
Contact form submissions are used only to respond to your inquiry. We don't add you to a mailing list or hand your details to anyone outside Chnafi unless the law requires it. Analytics data is used in aggregate, to see what's working on the site and what isn't.
Who else sees it
Submitting the contact form routes your message through Resend, the email delivery service we use to get it into our inbox. Google Analytics processes visitor data under its own privacy terms, linked below. We don't share your information with any other third party, and we don't sell it to anyone.
How long we keep it
We keep contact form submissions as long as they're relevant to an ongoing or potential project, and remove older ones periodically. Analytics data follows Google's standard retention settings.
Your rights
You can ask what we have on file about you, ask us to correct it, or ask us to delete it. Use the contact details below and we'll handle it directly, no ticket queue.
Children
This site isn't directed at children, and we don't knowingly collect information from anyone under 16.
Changes
If this policy changes in a meaningful way, we'll update the date at the top.
Questions
Reach out using the details below and we'll answer directly.
Contact