chnafi
Chnafi CRM · for aesthetic clinics

Grow your clinic with every lead tracked, booked and followed up.

One system for sales, bookings, patients and the call center. Chnafi CRM connects every WhatsApp number and ad channel, answers after hours with AI, and shows which campaigns bring paying patients.

Book a 30-min demoAsk on WhatsApp
  • Several WhatsApp numbers, one inbox
  • Arabic and English
  • AI agent after hours
Chnafi CRM — pipeline
Campaign ROI5.6×
AI agent replied · 23:14Booking confirmed · Sat 11:00
Connects withWhatsAppFacebookInstagramWebsite formsPhone callsTikTok AdsPluginSnapchat AdsPluginGoogle AdsPlugin
How it grows your clinic

Attract, convert, keep. The three places clinics lose revenue, covered.

01 · Attract

Know which campaigns pay

Every lead is tagged with its channel and campaign from the first message, so budget moves to the ads that bring paying patients.

  • Source and campaign on every lead
  • Revenue and ROI per campaign
  • Meta, Instagram, TikTok, Snapchat and Google side by side
02 · Convert

Answer first, book faster

Replies in minutes from one inbox, an AI agent after hours and a live call center view, so no lead waits.

  • One inbox for every number and page
  • AI agent answers and books at night
  • Missed calls get an instant WhatsApp
03 · Keep

Bring patients back

Reminders, follow-ups and WhatsApp campaigns fill the calendar with patients you already have.

  • Automatic confirmations and reminders
  • Follow-up dates from treatment history
  • Campaigns by service and status
Tracking

Follow every dirham from ad click to invoice.

Chnafi CRM links each step, so the report at the end is built from real bookings and payments, not estimates.

  1. 01Ad clickInstagram · laser offer
  2. 02LeadTagged with source
  3. 03Reply4 min median
  4. 04BookingSat 11:00 · Laser
  5. 05VisitConfirmed on WhatsApp
  6. 06InvoiceAED 3,999 package
  7. 07ROI reportRevenue per campaign
Features

What's inside Chnafi CRM

A short guide to each module and how it helps your clinic grow.

Inbox & AI agent

Connect more than one WhatsApp number and several Facebook and Instagram pages. Messages, lead forms and missed calls land in one list, tagged by channel and branch. After hours, the AI agent answers prices and availability, books free slots and hands over to your team in the morning.

  • Multiple WhatsApp numbers and branches
  • Facebook and Instagram pages and lead forms
  • AI agent that answers and books after hours
How it helps

No lead waits because it arrived on the wrong phone or after closing time.

Chnafi CRM — Inbox & AI agent

Pipeline & lead tracking

Every lead moves through your own stages, from new to paid. Each card shows the owner, the source, the value and the next step.

  • Your own stages and fields
  • Owner, source and value on every lead
  • Reassigned automatically if nobody replies in 15 minutes
How it helps

Managers see the whole funnel at a glance and nothing gets forgotten.

Chnafi CRM — Pipeline & lead tracking

Bookings & WhatsApp automation

Calendars for each doctor. Booking, confirmation, reminder, reschedule and cancellation messages go out on WhatsApp automatically.

  • Calendars per doctor
  • 24-hour reminders with one-tap confirmation
  • Cancelled slots offered to the waitlist
How it helps

Fewer no-shows and less time spent on the phone confirming.

Chnafi CRM — Bookings & WhatsApp automation

Patients & EMR

Treatments, notes, packages and invoices in one profile, synced with your EMR. Follow-up reminders are scheduled from the treatment itself.

  • Full treatment history
  • Package progress and lifetime value
  • EMR sync and follow-up reminders
How it helps

Rebookings happen on time and every patient feels remembered.

Chnafi CRM — Patients & EMR

Call center

Click-to-call from any lead, live agent status, and KPIs per agent: calls, answer rate, wait time and call-to-booking conversion.

  • Click-to-call and call logging
  • Answer rate and wait time
  • Bookings and conversion per agent
How it helps

You see who converts, and when the phones need more hands.

Chnafi CRM — Call center

WhatsApp campaigns

Pick leads or patients by service, status or last visit, and send an approved WhatsApp template from the right number. Results come back as reads, replies and bookings.

  • Lists by service, status and last visit
  • Send now or schedule
  • Read, reply and booking rates
How it helps

Your existing database becomes new bookings, with no exports.

Chnafi CRM — WhatsApp campaigns

Marketing ROI

Leads, bookings, visits and payments per campaign and channel, next to ad spend and return.

  • Funnel from lead to paid patient
  • Revenue and ROI per campaign
  • TikTok, Snapchat and Google Ads as plugins
How it helps

Budget goes to the campaigns that bring paying patients.

Chnafi CRM — Marketing ROI

Doctors, agents & invoices

Revenue, procedures and rebooking rate per doctor. Invoices and sales per agent, ready for commissions.

  • Revenue and rebooking per doctor
  • Invoices per sales agent
  • Monthly export
How it helps

Clear performance reviews and fair commissions.

Chnafi CRM — Doctors, agents & invoices

Modules & plugins

Start with the inbox, pipeline, bookings and call center. Switch on plugins when you need them: TikTok, Snapchat and Google Ads, accounting and HR.

  • Core: inbox, pipeline, bookings, patients, call center
  • Ad plugins: TikTok, Snapchat, Google Ads
  • Business plugins: accounting and HR
How it helps

The system grows with your clinic, one module at a time.

Chnafi CRM — Modules & plugins
Getting started

From demo to live.

  1. 01

    Demo

    A 30-minute call using your services and channels.

  2. 02

    Setup

    We connect your WhatsApp numbers and pages, and add your services, doctors and prices.

  3. 03

    Training

    A hands-on session for reception, sales and managers.

  4. 04

    Go live

    We stay on WhatsApp for questions and adjustments.

Questions clinics ask

Can we connect more than one WhatsApp number?

Yes. Each branch or team keeps its own number, and every conversation arrives in the same inbox.

Does it work in Arabic?

Yes. The interface, templates and automatic replies work in Arabic and English, right-to-left included.

What does the AI agent handle?

Common questions about services, prices and availability, and booking free slots. It hands the conversation to your team in the morning or whenever a person is needed.

Do we need TikTok, Snapchat or Google Ads?

No. WhatsApp, Facebook and Instagram are built in. TikTok, Snapchat and Google Ads are plugins you add when you advertise there.

Can it connect to our EMR or accounting system?

Patient history syncs with your EMR, and accounting is available as a plugin. We confirm the exact integration during setup.

Can we use it outside aesthetics?

Yes. The same CRM runs sales teams and call centers in other businesses. The clinic features are modules you switch on.

Read the case study

See Chnafi CRM with your clinic's data.

Book a 30-minute demo. We set it up with your services, doctors and channels, so you judge it on real work.

Book a demoWhatsApp